Shipping Policy
At Nuzzl, we know you're excited to give your dog a calmer, cozier place to rest. Here's exactly what to expect after you order.
Free Shipping on Every Order
Shipping is free on every order, with no minimum spend. The price you see on the product page is what you pay for shipping: nothing is added at checkout.
Order Processing
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day.
Delivery Times
After your order ships, estimated delivery times are:
- United States: 7–15 business days
- Canada: 7–15 business days
- United Kingdom: 7–15 business days
- Australia & New Zealand: 7–15 business days
- Europe: 7–15 business days
- Rest of the World: 10–20 business days
Orders ship directly from our manufacturing and fulfillment partner rather than from a local warehouse, which takes a little longer than overnight retail shipping. These are estimates and can vary with customs, weather, or carrier delays.
Order Tracking
Once your order ships, you'll get a confirmation email with a tracking number. Please allow 24–48 hours for tracking to update. You can also check your order anytime on our Order Tracking page.
Incorrect Shipping Information
Please double-check your address before completing your purchase. If you spot a mistake, email us right away at hello@nuzzl.space and we'll fix it before your order ships.
Lost or Damaged Packages
If your order arrives damaged or seems lost in transit, contact us within 7 days of the expected delivery date and we'll send a replacement or a full refund.
Customs, Duties & Taxes (outside the US)
For international orders, local customs duties or import taxes may apply depending on your country's rules. These are the customer's responsibility.
Questions?
Email us at hello@nuzzl.space. A real person replies, within 24 hours Monday to Friday.