Shipping Policy

At Nuzzl, we know you're excited to give your dog a calmer, cozier place to rest. That's why we work hard to process and ship every order as quickly as possible while ensuring it arrives safely.

Order Processing

Orders are processed within 1–3 business days after payment has been confirmed. During periods of high demand, processing may take slightly longer, but we'll always do our best to get your order on its way as quickly as possible.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Estimated delivery times are:

  • United States: 5–10 business days

  • Canada: 7–14 business days

  • United Kingdom: 5–10 business days

  • Australia & New Zealand: 7–15 business days

  • Europe: 7–15 business days

  • Rest of the World: 10–20 business days

Please note that these are estimated delivery times and may vary depending on your location, customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and any active promotions.

From time to time, we may offer free shipping on qualifying orders.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Please allow 24–48 hours for tracking information to become available after your order has been dispatched.

Incorrect Shipping Information

Please double-check your shipping address before completing your purchase.

Nuzzl is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided at checkout. If you notice an error, contact us as soon as possible, and we'll do our best to help before your order ships.

Shipping Delays

While we strive to meet all estimated delivery times, occasional delays can occur due to circumstances beyond our control, including weather, customs inspections, transportation disruptions, or carrier issues.

We appreciate your patience and understanding should these situations arise.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

We'll work with the shipping carrier to investigate the issue and help find the best possible solution.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other local fees may apply depending on your country's regulations.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Questions?

If you have any questions about your order or shipping, we're always happy to help.

Please contact our customer support team, and we'll get back to you as soon as possible.