Refund Policy

At Nuzzl, we want you and your dog to love your purchase. That's why we stand behind every order with our 30-Night Settle-In Promise.

Our 30-Night Settle-In Promise

Every dog adjusts differently to a new bed. We recommend giving your dog up to 30 nights to settle into their new Nuzzl bed.

If, after 30 nights, you're not completely satisfied with your purchase, please contact us within 30 days of delivery. We'll review your request and work with you to find the best solution.

Refund Eligibility

Refunds may be approved if:

• Your request is submitted within 30 days of receiving your order.

• The item meets our refund eligibility requirements.

• Proof of purchase is provided.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Once verified, we'll gladly offer a replacement or a full refund at no additional cost.

Refund Processing

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

Non-Refundable Situations

Refunds may not be granted for:

• Damage caused by misuse or improper care.

• Normal wear and tear.

• Requests submitted outside the eligible refund period.

Contact Us

If you have any questions about your refund request, our support team is always happy to help.